Terms & Conditions – Travel Window

Acceptance of Terms

By accessing our website or booking services, you agree to be legally bound by these Terms & Conditions. If you do not agree, you must not use our services.

Role of Travel Window

Travel Window acts as a travel agent/intermediary and does not own or operate airlines, hotels, or travel services.

All bookings are fulfilled by third-party suppliers under their own policies.

Services Provided

• Flight bookings
• Travel packages
• Hotel reservations
• Visa assistance
• Travel support services

All services are subject to availability and supplier confirmation.

Booking Terms

Accuracy of Information:

• All details must be correct
• Errors may result in denied boarding or cancellation without refund

Booking Confirmation:

• Payment must be received
• Confirmation sent via email or WhatsApp

Changes:

• Name changes are usually not allowed
• Corrections may involve fees or cancellations

Pricing

• Prices are dynamic and may change
• Final price confirmed after payment

Payments & Authorization

• Credit/Debit cards
• Bank transfers
• Other approved methods

By paying, you confirm you are the authorized cardholder and approve the transaction.

Verification:

• ID proof may be required
• Failure may result in cancellation

Cancellation & Refund Policy

• Subject to airline and supplier policies
• Service fees are non-refundable
• Processing fees may apply
• Refund timelines: 7–90 business days

Chargeback & Dispute Policy

• You must contact us before initiating chargeback
• Unauthorized disputes are breach of contract

If chargeback occurs:

• Evidence may be submitted
• Legal recovery action may be taken
• Future services may be restricted

Travel Documents & Responsibility

• Valid passport required
• Visa compliance is user responsibility
• Travel insurance recommended

We are not responsible for visa or immigration decisions.

Liability Disclaimer

• Flight delays or cancellations
• Supplier service issues
• Lost baggage
• Injuries or damages during travel

Travel Window acts only as a booking intermediary.

Force Majeure

• Natural disasters
• Pandemics
• Government restrictions
• War or political events

User Conduct

• No fraudulent use
• No false information
• No misuse of payments

Violations may result in cancellation or legal action.

Governing Law & Disputes

These Terms are governed by the laws of Ontario, Canada.

Disputes must first be addressed with our support team.

Contact Information

Travel Window

Email: support@travelwindow.ca

Website: https://travelwindow.ca