Travel Window – Global Privacy & Legal Policy
Effective Date: January 1, 2026
Website: https://travelwindow.ca
Scope & Compliance Framework
This Privacy Policy applies globally and complies with:
- PIPEDA (Canada)
- GDPR (European Economic Area)
- CCPA/CPRA (California, USA)
If stricter laws apply in your jurisdiction, those rights will prevail.
Role of Travel Window
Travel Window acts as a travel agent/intermediary and is not the direct provider of flights, hotels, or travel services.
All services are fulfilled by independent third-party providers, each governed by their own policies.
Data Collection
Personal Identification:
- Name, date of birth, passport, nationality
Financial Information:
- Card details, billing data, transactions
Travel Information:
- Bookings, itineraries, preferences
Technical Data:
- IP address, cookies, browsing behavior
Sensitive Data (if required):
- Health conditions, accessibility needs, visa information
Legal Basis for Processing
- Contractual necessity (bookings)
- Consent (marketing)
- Legal obligation
- Legitimate interest (fraud prevention, improvement)
Your Rights
GDPR:
- Access, correction, deletion
- Restriction and objection
- Data portability
CCPA:
- Know collected data
- Delete data
- Opt-out of data sale
PIPEDA:
- Access and correction
- Withdraw consent
Email: info@travelwindow.ca
International Data Transfers
Your data may be transferred internationally. We protect it through:
- Standard Contractual Clauses
- Secure vendors
- Data agreements
Credit Card Authorization & Payment Security
By providing payment details, you confirm authorization and accuracy.
- SSL encryption
- Secure payment gateways
- PCI compliance where applicable
Fraud Prevention:
- Verification requests
- Suspicious transaction cancellation
- Fraud reporting
Refund, Cancellation & Chargeback
Refunds:
- Based on airline/hotel policies
- Service fees non-refundable
Chargebacks:
- Contact us before disputes
- Unauthorized chargebacks may lead to legal action
Evidence:
- IP logs
- Call recordings
- Email confirmations
Limitation of Liability
Travel Window is not responsible for:
- Flight delays or cancellations
- Supplier service issues
- Visa rejections
- Travel-related losses
Security Measures
- SSL encryption
- Access control
- Monitoring systems
Contact Information
Travel Window
Email: info@travelwindow.ca
Website: https://travelwindow.ca
